Designing a Flexible Ticketing Experience for Xyne Spaces
Creating a ticketing system that adapts to different team workflows within Xyne Spaces.
Overview
As organizations grow, so do the ways teams manage work. Different functions develop different processes, priorities, and ways of tracking progress, making a one-size-fits-all ticketing experience difficult to scale.
Within Xyne Spaces, Juspay's AI-powered Work OS, I designed the ticketing experience to balance flexibility with simplicity. The solution allows teams to create, organize, and manage work using workflows that suit their needs while preserving a consistent experience across the platform.
Goal
Design a flexible ticketing experience that allows different teams to manage work using their own workflows, while keeping the experience simple, consistent, and easy to adopt.
Scope
- Ticket Creation — Flexible ticket creation with customizable fields and workflows.
- Ticket Details — A centralized workspace for collaboration, updates, and progress tracking.
- Ticket Management — Organize work across List, Board, and Calendar views.